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1. COMMUNICATION - COMPANY
	1.1.How can I contact you
	1.2.Shops and Business Hours
	1.3.What is the company profile
2. PRODUCTS
	2.1.How can I view the prices
	2.2.Are the prices Sales Tax included
	2.3.How can I see the quantity of products you have in stock
	2.4.How can I view the size of a product
	2.5.How can I view the size (length, height, width, etc.) and in which metric system (centimeters, millimeters, meters and others) are the products shown
	2.6.How can I see if other sizes are available for a product
	2.7.How can I see all the measurements in length, height and width
	2.8.How can I see if a product is available in other colors
	2.9.What is the packaging of the products
	2.10.What is the type category
	2.11.How can I find out the synthesis of a product
	2.12.Are there sample products
	2.13.Can you dye a product with my own color
	2.14.What is a colourchart
	2.15.What are the special offers
	2.16.Can I order only one sample
3. NAVIGATION
	3.1.How can I find the product I’m interested in
	3.2.How can I forward the characteristics/specs of a product to a friend
	3.3.How can I forward the characteristics/specs of a variety of products to a friend
	3.4.What is Mail Box
	3.5.What is the delivery time which I can see on the item card
	3.6.What is the method of dying which I can see on the item card
	3.7.Can I store the products that interest me somewhere
	3.8.Is there support by telephone concerning the function of the website
	3.9.Is there a newsletter available and if so, how can I sign up for it
	3.10.Can I use the pictures of your products on my website or any other form of social media
	3.11.Copyright Law
4. MEMBERSHIP REGISTRATION
	4.1.Why should I become a member
	4.2.What are the fringe benefits and services that members have
	4.3.How can I register as a member of the website
	4.4.What is My Account
	4.5.I forgot my password
	4.6.I forgot the e-mail username
	4.7.I want to change the information on my account
5. TELIDIS CLUB
	5.1.What is Telidis Club
	5.2.Why should I become a member
	5.3.How can I become a member of Telidis Club
	5.4.How can I track the points I have earned and redeemed
	5.5.Can I pass on points to a friend
	5.6.What happens if I do not wish to use the whole amount of the rebate I have earned
	5.7.Is there an expiration date concerning my points
6. ORDERING FROM THE Ε-SHOP
	6.1.If I am not a member of Telidis Club can I make purchases
	6.2.How can I place an order
	6.3.Can I place orders by telephone
	6.4.Can I purchase products as a retail customer
	6.5.I would like to order a large quantity
	6.6.Can I purchase products at wholesale
	6.7.Is there a minimum amount for purchases
	6.8.Can I order a product in a color of my own
	6.9.Can I request alterations to be made to a product
	6.10.Can I request one of my products
	6.11.Can I order only one sample
	6.12.What are the stages for me to place an order
	6.13.What are the progress stages which follow once I have placed an order
	6.14.What is the time length demanded for my order to be completed
	6.15.How can I make a change in an order I have just confirmed
	6.16.How can I make a change in an order that has passed to stage ‘Processing
	6.17.How can I track the progress of my order
	6.18.I view a product with an unusually low price
7. PAYMENT
	7.1.What are my payment options for purchases I make
	7.2.Can I pay in installments
	7.3.I am hesitant about paying for products using a credit/cash card
8. WAYS OF SHIPMENT
	8.1.Which are the shipment options
	8.2.What are the shipment costs
	8.3.How can I change the details of the shipping address on an order I have placed
	8.4.Can I pick up an order from the shop
	8.5.Can I request my own way of shipment for my order
	8.6.How long does it take for an order to be delivered after it has been dispatched
	8.7.How can I track the progress of my order
9. DELIVERY OF PRODUCTS
	9.1.What do I do if my parcel arrived torn or damaged
	9.2.What do I do if the product I have received is faulty
	9.3.What do I do if I have received a product which I did not order
	9.4.What do I do if my order appears in the search as \"Delivered to the Customer\" but I have not received anything
10. RETURNS - INVALIDATIONS
	10.1.How can I cancel an order I have just placed
	10.2.Can I return a product I have bought
	10.3.What is the procedure and under which conditions can a retail customer make returns
	10.4.What is the procedure and under which conditions can a wholesale customer make returns
	10.5.If I return a product, must I pay for the shipment costs
	10.6.What do I do if I have returned a parcel but it has been lost
11. SECURITY IN TRANSACTIONS
	11.1.How safe is my transaction at your e-shop
	11.2.How safe are my personal details
12. FOR COMPANIES AND PROFESSIONALS
	12.1.I want to open a new shop
	12.2.I would like you to come to my place of business and demonstrate your new products
	12.3.How can I view the wholesale prices
	12.4.The prices include Sales Tax
	12.5.Why should I place an order via the e shop
	12.6.Can individuals have access to wholesale prices
	12.7.How can I place an order as a wholesale customer
	12.8.Can I place an order by telephone
	12.9.How can I be sure that the delivery dates will be complied by
	12.10.Can I return products
	12.11.I would like to place a special order
	12.12.I would like to create my own logo
	12.13.Can I request exclusivity in an item