Cancellation of order in thepending process stage

Through My Account and by selecting My Orders, the order you wish to cancel must be selected. The order will be opened with all the details and the option of Cancel order will be found at the bottom. By clicking on it, your order is cancelled.

Cancellation of order in the processing stage

If your order has already been entered in our system and the processing of it has started, it CANNOT be cancelled. However, if our Customer Service Department is contacted within the first two business days of the start of the order and is informed about your request, one of our associates, after checking the stage your order is in, will inform you about all your options concerning your order.