After the final confirmation of the order from the Shopping Basket, you will bee-mailed aconfirmation message by us with all the details of your order at the e-mail address you provided us with. If you do not receive such a message confirming your order or are not contacted on the telephone, please notify us without delay, because there may be a problem with the contact information you provided us with. We are not held responsible for possible errors in the contact information or in the delivery details you have entered making it impossible for us to get in touch with you.
The stages up to the completion and and dispatching of an order are as follows:
Pending process
It is the time required for us to check and to enter your orderin our system.It is possible to cancel your order if you wish during this stage.
Processing
It is the time required in order to complete your order.The cancellation of the order is not possible during this stage. Should you wish to change something in your order, our Customer Service Department must be contacted and one of our representatives will look into your request.
If a problem arises in your order and in order to settle the matter, you will becontacted on the telephone numbersyou had stated when registering or had entered your order on our website.If we cannot contact you, you will be sent an informative e-mail.
Completed - Dispatch
Your order has been completed and has been delivered to the means of transport you requested. The serial number of its shipment can be viewed and you can track the progress of it through My Account andthenclicking onMy Orders.
Cancelled
If you have cancelled one of your confirmed orders, it will appear in the History as Cancelled from this point forward.
Product return
If you have returned all or some of the products in your order, it will appear in the History as Product Return from this point forward.
During the development of your order, through My Account and then clicking on My Orders, you can be informed about the progress of your order.
