The appropriate order with the products we wish to return must be selected through My Account and My Orders. Upon opening it, we can see all the products which were sent with the relevant order in detail and the option Product Return is found at the bottom. When we select it, the entire order opens again and a box with the option Return appears on the right of the products that can be returned. We select the products we wish to return and fill in the reason for their return. Lastly, we select Send. Your return request has been forwarded to us and we will see to it that the courier service gets in touch with you the very next business day in order to arrange for its pick up with the shipping costs applying to us. Your sales receipt and return card which you had received with your order should accompany the products returned.
The products to be returned are instantly viewed through My Account and My Returns. For you to be able to track the progress of your return, there is an analysis of every returned product with its price, its quantity, the total and the date returned. In the field Date of Credit, the date when the value of the products will be credited in your account will appear.
From the moment your return request is entered, and if we have been able to reach you, the courier service will pick up your return within two business days with the charges applying to us. Upon our receipt and after our check, your account will be credited with the value of the products you have returned to us. In the case of a difference or a problem, you will be contacted by us in order to inform you accordingly. This value will appear in the Change of Points card through My Account with the reason Return and you will see it added to the New Remainder in the Euro column. This sum can be redeemed whenever and as you wish as a rebate in a future order by using the special Rebate bar from Euros which will appear in the basket of your next order.
You must be a member of Telidis Club in order for there to be an activated account in which the value of your return can be credited.
The return procedure must be conducted via our website by filling the return form and following the instruction which exist. Products returned by any other means will not be accepted.
Dyed products, special offers and all the products which are stated during the order process that they cannot be returned, do not apply to this procedure or any other means of return and will not be accepted by us. In the event that they somehow come to our possession, they will be instantly rejected and our company will not be held responsible for their loss.
Products must be returned within ten (10) calendar days after their delivery date. Following this time period, the return procedure will not be able to be conducted via our system.
The products must not be cut or used, to be of the quantity received, without damages and in excellent condition. They must be in the original packaging which you received them. They must be accompanied by the receipt of retail sale and the return card which accompanied the order.
In the event of repeated returns or if our company realizes, solely on their judgment, that the right of return is taken advantage of by the customer or the customer has a motive, we have the right to refuse the return of the product even if it is covered by the above prerequisites.
The company reserves the right to ban or alter its return policy, whenever, by publicizing the relevant new conditions and prerequisites in Conditions for use of the website www.telidis.com.
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